Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
How do I determine the correct size for my cycling kit?
Our gear is designed for a high-performance, aerodynamic fit. We recommend consulting our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit or staying true to size for a 'pro' race fit.
What is your return policy on performance apparel?
We offer a 30-day return window for all unworn items in original packaging with tags attached. Please note that for hygiene reasons, bib shorts must be tried on over clean underwear to be eligible for return.
Do you offer a crash replacement program?
Yes, we support riders who have had a mishap. If your kit is damaged in a crash within two years of purchase, contact our support team with photos of the damage to receive a 40% discount on a replacement item.
How long will it take for my order to be delivered?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How should I care for my technical cycling fabrics?
To prolong the life of your kit, machine wash on a cold, gentle cycle using a mild detergent. Avoid fabric softeners, bleach, and tumble drying. Always hang to dry in the shade to protect the technical fibers and colors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.